Privacy Policy

24 Hour Plumber (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website, platform, mobile services, and any related services (together, the “Services”).

We operate a UK-based lead-generation platform that connects customers with independent, third-party plumbers. This Privacy Policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who This Policy Applies To

This Privacy Policy applies to:

Customers who submit plumbing jobs or enquiries
Plumbers and tradespeople who register and use our platform
Visitors to our website

Some sections apply specifically to plumbers or customers, and this is clearly stated where relevant.

2. Data Controller

24 Hour Plumber is the data controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: privacy@24-hourplumber.com

3. How We Collect Personal Information

We collect personal information in the following ways:

When you create an account or submit a job request
When plumbers register, create profiles, or purchase leads
When you contact us via email, phone, or live chat
When you communicate with other users on the platform
Through cookies and similar tracking technologies
From third-party advertising and analytics providers

4. Personal Information We Collect

4.1 Information You Provide Directly

Name
Email address
Phone number
Postal address or approximate location
Account login details
Job descriptions and photos
Business details (for plumbers)
Payment and billing details
Communications sent through the platform

4.2 Information We Collect Automatically

IP address
Device type and browser information
Operating system
Pages visited and actions taken
Referral source and usage data

5. How We Use Your Personal Information

We use personal data for the following purposes:

Creating and managing user accounts
Connecting customers with plumbers
Sharing job details with relevant plumbers
Processing payments and subscriptions
Providing customer support
Sending service-related notifications
Preventing fraud and misuse
Improving platform functionality and performance
Marketing and promotional communications

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

Performance of a contract
Legitimate business interests
Legal obligations
Your consent (where required)

7. Sharing Your Personal Information

7.1 Sharing with Plumbers or Customers

When a customer submits a job, we share relevant job details with plumbers. When a plumber responds, we may share their profile and contact details with the customer.

7.2 Service Providers

We may share personal data with trusted third parties who provide services such as:

Payment processing
Website hosting
Email and SMS communications
Analytics and performance monitoring

7.3 Advertising and Analytics Partners

We may share limited information with advertising platforms such as Google, Meta, and TikTok to measure performance and deliver relevant advertisements.

7.4 Legal and Regulatory Authorities

We may disclose personal data where required to do so by law or to protect our legal rights.

8. International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Comply with legal and tax obligations
Resolve disputes
Prevent fraud

10. Data Security

We use appropriate technical and organisational measures to protect personal data. However, no online platform can guarantee absolute security.

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Cookies

We use cookies and similar technologies to improve functionality, analyse performance, and personalise content. You can manage cookies through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify users through the platform or by email.

By continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy.