Tradesperson Terms and Conditions

These Tradesperson Terms and Conditions (“Agreement”) govern your use of the 24-Hour Plumber platform as a plumber or tradesperson (“Tradesperson”, “you”, “your”).

By registering for, accessing, or using the 24-Hour Plumber platform, you agree to be bound by this Agreement. If you do not agree, you must not use the platform.

1. Introduction

1.1 We are 24-Hour Plumber Ltd (“24-Hour Plumber”, “we”, “us”, “our”), a UK-based lead-generation platform that connects customers with independent plumbers.

1.2 These terms apply to all Tradespeople using the 24-Hour Plumber website, applications, and related services (the “Platform”).

1.3 We act solely as a marketplace and lead-generation service. We do not provide plumbing services and are not a party to any agreement between you and a customer.

2. Definitions

In this Agreement:

“Account” means your Tradesperson account on the Platform.
“Customer” means any person submitting a plumbing job via the Platform.
“Job” means a plumbing request submitted by a Customer.
“Lead” means a Job made available to you.
“Express Interest” means contacting or responding to a Customer through the Platform.
“Fees” means any lead, subscription, or other charges payable to us.
“Service Agreement” means any agreement between you and a Customer.

3. Becoming a Tradesperson

3.1 To use the Platform, you must register for an Account and provide accurate, complete, and up-to-date information about yourself and your business.

3.2 You confirm that:

You are legally entitled to work in the United Kingdom
You operate as an independent business or sole trader
You hold all required licences, certifications, and insurance
You will only offer services you are competent and qualified to provide

3.3 We may request verification documents at any time and may suspend or terminate your Account if you fail to provide them.

4. Use of the Platform

4.1 You agree to use the Platform professionally, lawfully, and in good faith.

4.2 You must not:

Create multiple Accounts without permission
Misrepresent your skills, experience, or qualifications
Attempt to bypass or avoid Fees
Share contact details outside the Platform to avoid charges
Scrape, harvest, or copy Platform data
Use automated tools or bots

4.3 You are responsible for maintaining the security of your Account login details.

5. Content

5.1 You are responsible for all content you upload or send through the Platform, including messages, profile information, and images.

5.2 Content must not:

Be unlawful, misleading, or fraudulent
Contain abusive, offensive, or discriminatory language
Include contact details before lead access is granted

5.3 We may remove content or suspend Accounts at our discretion.

6. Leads, Jobs and Customer Communications

6.1 We do not guarantee:

The number of Leads
Customer responses
Job value or conversion

6.2 All communications and Service Agreements are strictly between you and the Customer.

6.3 We are not responsible for disputes, payments, workmanship, delays, or outcomes.

7. Fees and Payments

7.1 You agree to pay all applicable Fees displayed at the time of purchase or lead access.

7.2 Fees are non-refundable except as required by law or explicitly stated otherwise.

7.3 Failure to pay Fees may result in suspension or termination of your Account.

8. Feedback and Reviews

8.1 Customers may leave feedback based on their experience with you.

8.2 You must not:

Post fake or misleading reviews
Incentivise feedback improperly
Harass customers regarding feedback

8.3 We may remove feedback that appears fraudulent or abusive.

9. Data Protection

9.1 Both you and we act as independent data controllers under UK data protection law.

9.2 You must:

Use customer data only for providing agreed services
Keep personal data secure
Not misuse or disclose customer data
Notify us of any data breach immediately

9.3 Our processing of personal data is governed by our Privacy Policy.

10. Intellectual Property

10.1 All intellectual property in the Platform belongs to 24-Hour Plumber or its licensors.

10.2 You are granted a limited, non-exclusive licence to use the Platform while your Account is active.

10.3 Upon termination, you must remove any reference to 24-Hour Plumber from your marketing.

11. Liability

11.1 Nothing in this Agreement limits liability for death, personal injury, fraud, or any liability that cannot be excluded by law.

11.2 Subject to the above, we are not liable for:

Loss of business or profit
Customer disputes
Missed opportunities
Indirect or consequential loss

12. Suspension and Termination

12.1 We may suspend or terminate your Account if you:

Breach this Agreement
Fail to pay Fees
Provide false information
Pose a legal or reputational risk

12.2 You may stop using the Platform at any time, subject to settling outstanding Fees.

13. Changes to These Terms

13.1 We may update these terms from time to time.

13.2 Where changes are material, we will provide reasonable notice.

14. Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales.

Disputes shall be subject to the jurisdiction of the courts of England and Wales. If you reside in Scotland or Northern Ireland, you may also bring claims in your local courts.

Last updated: [INSERT DATE]

Terms & Conditions